Submit a request
I have Pre-Ordered an item. Can I still cancel it?
How Do I Collect Loyalty Points?
Products Not Available
I received a message that my item is backordered. What does it mean?
Does LifeSupply offer products that are currently not available?
How can I get a receipt for my purchase in PDF?
Cannot Add Product to Cart
How do I request a quote?
I have been charged been multiple times for the same order?
Do I have to pay sales tax on hospital bed?
We are a government agency. How do I setup an account so that we get tax exemption our online orders?
Which product categories are tax exempt / non-taxable?
Do I have to pay any taxes on medical products?
What is the US dollar conversion rate?
Creating an account
Can I place orders over the phone?
What can I do when the error message reads “the order cannot be shipped to your postal code”?
How do I create a Lifesupply customer account?
Is it possible to place orders as a guest?
Does LifeSupply offer a financing option?
What is the currency used for Lifesupply.ca?
Purchase Orders (PO)
Is it possible to use a PO for placing an order?
Do I need a prescription to place an order?
Methods of Order Placement
Do you accept debit cards?
Which methods of payments can I use to place my order?
Can I place orders over the phone, via chat or email?
Mode of Payment
I received a DocuSign email requesting my government ID for a purchase I recently made. Why do you need this information?
Why was my transaction declined?
To whom do I write my cheque?
Payment with Cheque